Level 5 HND · Merit
Digital Technologies for England, Cyber Security pathway, awarded May 2026.
Technical · Digital · Customer Experience · Automotive Technology
Technical work. Clear with people.Vehicles, systems and records.
Pearson BTEC Level 5 Higher National Diploma in Digital Technologies — Cyber Security, awarded at Merit. This is not a bachelor’s degree. The same working life combines technical troubleshooting, digital capability, customer-facing work, vehicle fault-finding and a full UK driving licence held since August 2007.
Open to technical support, digital and customer support, dealership service, and vehicle technology or handover roles across Essex, London and compatible hybrid work. Settled status; no sponsorship required.
240 creditsCompleted Level 5 HND
MeritOverall award
10 Merit unitsAcross Levels 4 and 5
5 live toolsCases, tickets & priority
30-second recruiter scan
Technical capability, backed by evidence.
Formal digital-technology study and nearly ten years of practical responsibility come together in one support-focused profile.
Practical diagnosis
Hands-on service, engineering and mechanical work developed inspection, safe working and responsibility for the result.
Support decisions
Three original cases, a ticket-quality tool and a priority queue make the method visible.
Ready for lawful UK employment
Unrestricted UK right to work without sponsorship. Open to compatible remote and distributed-team arrangements.
Bilingual service
Fluent written and spoken English and Romanian; basic spoken Spanish and Italian for simple communication.
Security, cloud, networks & code
Ten unit results at Merit, including cyber security, programming, data, cloud security, cryptography, information security management, business intelligence and IoT.
The working method
“I learned to inspect before acting, work safely and own the result long before I studied cyber security.”
In practical service, engineering and mechanical roles, I had to find faults without guessing, explain what was happening and leave accurate information for the next person. Those habits now shape every support case in this portfolio.
The HND gave that discipline a digital direction across security, cloud, networking, programming, data and connected systems. The cases below make my analysis, communication and escalation decisions directly inspectable.
Evidence you can inspect
Less description. More proof.
Qualification records, original decision cases and transparent browser tools connect each capability to something a recruiter can inspect.
User-first support
Start with the user’s goal, reduce pressure, explain the next step and confirm the outcome.
Inspect the language and decisions inside each caseStructured troubleshooting
Use observed facts, test the least disruptive safe action, verify, record and escalate with useful context.
Make a decision inside the original case labSecurity-aware judgement
Protect identity and credentials and never trade a safe process for a quick workaround.
Try the unexpected MFA caseCAPABILITY → INSPECTABLE EVIDENCE → CONTEXT
Capability dossier
- QUAL-01DocumentedRead qualification context
Level 5 cyber-security qualification
Pearson BTEC Level 5 HND in Digital Technologies for England (Cyber Security), Merit, awarded May 2026 through Global Banking School.
- What this proves
- A 240-credit technical foundation across cyber security, cloud, networking, programming, data and professional practice.
- Evidence context
- The award and unit transcript can be supplied through an authorised recruitment process.
- CASE-01InteractiveOpen the case files
Original support decision cases
Three portfolio-built case files ask the visitor to choose a safe first action, then reveal reasoning, an example hand-off and the escalation route.
- What this proves
- Structured troubleshooting, risk awareness, service continuity and clear communication.
- Evidence context
- Original simulated environments use fictional data and security-safe choices.
- TOOL-01InteractiveTest a hand-off note
Ticket hand-off quality checker
A browser-only tool checks whether a note records impact, context, evidence, completed action, ownership and obvious secret risk.
- What this proves
- Operational writing and awareness of what another analyst needs next.
- Evidence context
- A transparent browser checklist designed for recruiter inspection.
- QUEUE-01InteractiveInspect the queue
Priority and ownership exercise
A fictional queue compares security risk, wider impact, deadlines and the next accountable owner.
- What this proves
- First-line prioritisation logic and escalation judgement.
- Evidence context
- A practice model built to show risk, impact, urgency and ownership decisions.
- CAP-01DocumentedExplore the capability map
Transcript capability map
The unit record groups five Merit results in security engineering and governance, four completed network/cloud/IoT units, and three Merit results in programming, data and business intelligence.
- What this proves
- Relevant technical breadth supported by named Pearson units and grades.
- Evidence context
- Capability statements are tied directly to the completed qualification record.
Role-fit explorer
One candidate. Four connected routes.
See how qualification-backed knowledge, inspectable decisions and proven workplace strengths support each role.
Core support route
Technical and IT support
A formal technical foundation plus visible first-line thinking: clarify, protect, observe, act, verify and record.Qualification
Cyber Security HND covering security, networking, cloud, programming and data
Demonstrated here
Original support cases, prioritisation and ticket hand-off tools
Transferable strength
Customer communication, practical fault-finding and reliable records
Employer onboarding
Ready to follow the approved service platform, procedures and device standards
Qualification = verified study and result Demonstrated here = inspectable portfolio work Transferable strength = proven workplace behaviour
Support method
Six steps. One clear hand-off.
A repeatable structure protects the user and makes the next action visible.
- 01Clarify
Understand the goal, symptom and impact.
- 02Protect
Confirm identity and stay inside policy.
- 03Observe
Collect facts before changing the system.
- 04Act
Use the least disruptive authorised action.
- 05Verify
Test the outcome with the user.
- 06Record
Document the result or escalate with evidence.
Selected technical work
Support decision cases
Problem: a job title does not show how a support decision is made. Objective: make the first safe action visible for three ordinary situations.
- Tools & services
- Original written cases, run in the browser
- What I did
- Wrote three fictional cases: a certificate warning, unexpected MFA prompts, and a microphone failure before a call. Each case asks for a choice, then shows the reasoning, the hand-off and the limit of a first-line role.
- Result & verification
- A recruiter can inspect the method on the page. These are practice cases, not tickets from an employer.
- Skills developed
- Troubleshooting, user communication, security-aware judgement
- Supporting evidence
- The cases use fictional details and do not collect visitor answers.
Ticket hand-off checker
Problem: a thin ticket note makes the next person start again. Objective: show what a usable hand-off contains.
- Tools & services
- Browser-only checklist
- What I did
- Built a local checklist for impact, context, evidence, action, owner and obvious credential risk. Text typed into it stays on the visitor’s device.
- Result & verification
- The rule is visible and testable. It is not a service-management system and it does not store tickets.
- Skills developed
- Documentation, ownership, care with credentials
- Supporting evidence
- The checker is public and does not upload what a visitor types.
Career Control
Personal project. It discovers vacancies, analyses them, selects a CV, tracks applications, keeps evidence and follow-ups, syncs an authorised calendar, and prepares an interview from the stored application. It does not read Yahoo mail.
- Tools & services
- Private career workspace
- What I did
- Built discovery, fit analysis, CV selection, application tracking, follow-up preparation, calendar sync and interview preparation from the stored application.
- Result & verification
- The project is personal software. It does not submit applications by itself and it does not claim a live Yahoo mailbox.
- Skills developed
- Job discovery, vacancy analysis, records, follow-up
- Supporting evidence
- Described only for functions that are implemented. Yahoo mail reading is not claimed.
Original interactive case files
Make the first decision. Inspect the reasoning.
Written specifically for this portfolio, these scenarios make structured diagnosis, user communication, service continuity and security-aware escalation visible.
CASE 01 · CONNECTIVITY
Original simulated caseThe certificate warning at 08:42
Original simulated case: a new starter’s Windows 11 laptop sees the approved Wi-Fi, but displays a certificate warning and will not connect. Three colleagues nearby are already online.
Observed facts
- One user affected
- Correct network name selected
- Laptop clock is 17 minutes slow
- No approved outage is shown
What is the safest first action?
Inspect the example hand-off record
08:42 — one Windows 11 device unable to join approved Wi-Fi. Exact certificate warning recorded; nearby users unaffected. Device clock found 17 minutes behind. Corrected time using approved settings, retried standard connection and recorded result. No credentials or certificate override used.
Practice contextOriginal fictional scenario using test data to demonstrate diagnosis and safe decision-making.
Ticket documentation tool
Would the next analyst know what to do?
Edit the note. The transparent browser-only checklist looks for impact, context, evidence, action, ownership and obvious credential risk.
Priority and ownership tool
Risk, impact, urgency — then ownership.
A fictional queue makes the prioritisation logic visible. Employer incident rules and SLAs would always take precedence.
Practice decision · Security first
Unexpected MFA approval prompts
A user reports repeated sign-in approval prompts they did not initiate.
Why this position
A possible account-compromise signal takes priority because delay could increase risk, even if the user can still work.
Safe first move
Ask the user to deny the prompts, stop further sign-in attempts and follow the approved security-reporting and identity process.
What I would record
Time, affected account, device, what the user observed, safe containment advice given and the security escalation owner — never the authentication code.
Priority labels are a practice model. In employment, the organisation’s incident, security and SLA rules take precedence.
Qualification-backed capabilities
The diploma gives the capability map.
The Pearson transcript documents a 240-credit programme across cyber security, cloud, networking, programming, data and professional practice. These are the strongest capability groups for technical-support work.
- 015 Merit units
Security engineering & governance
Cyber Security, Security, Applied Security in the Cloud, Applied Cryptography in the Cloud and Information Security Management in the Cloud covered threat analysis, controls, encryption, risk and cloud security posture.
Verified byPearson unit transcript · Levels 4 and 5 - 02Completed study
Networks, cloud & connected systems
Networking, Networking in the Cloud, Internet of Things and Emerging Technologies developed a systems view across connectivity, cloud services, connected devices and operational risk.
Verified byPearson unit transcript · Levels 4 and 5 - 033 Merit units
Programming, data & technical insight
Programming, Big Data & Visualisation and Business Intelligence provide evidence of structured problem-solving, data interpretation and communication of technical findings.
Verified byPearson unit transcript · three Merit results
Documented foundation
Level 5 HND in Digital Technologies for England
Cyber Security pathway · Merit · Awarded May 2026 · Global Banking School
Workplace evidence
Practical experience. Transferable strengths.
My strengths come from investigating equipment faults, explaining technical work and helping daily operations run smoothly. Here is what I did in each role, the skills I developed and how I would apply them in IT support.
01
Service Operative / Engineer
Purified Air
May 2019 – Sep 2023
Situation handled
Restaurant customers relied on air-filtration equipment and needed faults, completed work and next steps explained without specialist language.
Actions takenI listened to the concern, inspected and tested equipment, diagnosed faults, supported upgrades and installations, explained the work and kept the service record current.
Skills gained through this work
- Structured fault-finding
Inspecting and testing filtration equipment developed my ability to move from a reported symptom to checks that help identify the cause.
- Clear customer communication
Listening to customers and explaining service work helped me translate technical findings into understandable next steps.
- Hands-on technical work
Working on equipment faults, installations and upgrades strengthened my practical approach to understanding how components work together.
- Accurate service records
Keeping records current developed the habit of documenting the work performed, so the next person has useful context.
02
Assistant Mechanic
SLP Autos
Mar 2017 – Apr 2019
Situation handled
Customers described vehicle symptoms that could come from mechanical or electrical faults and needed a clear update on the repair path.
Actions takenI supported fault investigation and repair work, used drawings and specifications to identify requirements, kept labour and parts records current and explained status and next steps.
Skills gained through this work
- Analytical thinking
Assisting with mechanical and electrical fault investigations taught me to consider possible causes and check them step by step.
- Using technical information
Reading drawings and specifications developed my ability to use reference information to understand repair requirements.
- Attention to detail
Maintaining labour and parts records required care with the information behind each repair.
- Managing expectations
Explaining repair progress and next steps developed my ability to keep people informed while work was still in progress.
03
Factory Worker / Assistant Manager
Anton Group Ltd
Nov 2013 – Feb 2017
Situation handled
Production work depended on safe machinery, consistent standards and organised coordination across busy loading, packing and dispatch activity.
Actions takenI operated machinery, completed inspections and basic maintenance, reported equipment issues promptly and supported day-to-day workflow coordination with colleagues.
Skills gained through this work
- Organising day-to-day work
Supporting workflow coordination across loading, packing and dispatch developed my awareness of priorities and how one task affects the next.
- Recognising and reporting issues
Inspecting machinery and reporting equipment problems developed the habit of raising concerns promptly rather than leaving them unresolved.
- Consistent working standards
Operating machinery and completing basic maintenance reinforced the importance of following procedures and checking details.
- Team coordination
Working with colleagues across production activities strengthened my communication and practical teamwork in a busy environment.
Peer review & improvement
Feedback changes the work.
Recent review led to clearer typography, smaller navigation, global positioning, an English/Romanian view and deeper original case evidence.
Share private feedbackClearer hierarchy
Balanced type sizes, tighter navigation and distinct blue surfaces separate the information without visual gaps.
Evidence depth
Generic scenario descriptions were replaced by original decision cases with facts, outcomes, hand-off records and limits.
Consent before endorsement
No rating, name or testimonial is published until the reviewer approves the exact wording and attribution.
Level 5 cyber-security study, original technical demonstrations and nearly ten years of fault-finding, customer communication and operational responsibility are presented together as evidence of IT-support capability.
Recruiter-ready CV
Read it here. Download it only if useful.
Download Word CV ↓Contact Constantin →
Universal IT-support CV · no tracker or external document viewer.
IT Support candidate | Level 5 HND Digital Technologies (Cyber Security)
Constantin Paun
- Location
- Margaretting, Essex
- Contact
- costa_paun@yahoo.com
- Telephone
- 07474 795149
- Portfolio
- constantin-paun-it.pages.dev
UK-based IT support candidate with a Pearson BTEC Level 5 HND in Digital Technologies for England (Cyber Security), awarded Merit in May 2026. This is a Level 5 Higher National Diploma, not a bachelor’s degree. Nearly ten years of customer-facing technical work across service engineering, vehicle fault diagnosis and production operations: structured troubleshooting, plain-language updates, accurate records and safe working. Qualification-backed knowledge covers cyber security, networking, cloud security, programming and data. Seeking IT support, helpdesk, service desk, desktop support, technical support and suitable remote roles.
- IT support method: clarify the symptom, check the least disruptive safe step, explain the result and record the handover.
- Windows: installed and configured on personal devices. Not claimed as enterprise administration.
- Hardware and equipment fault-finding from workplace service work and personal electronics practice.
- Networking and cloud concepts from completed HND units, not from commercial network engineering.
- Cyber security fundamentals from five security-focused HND units: access control, passwords, cloud security, cryptography and information security management.
- Customer communication in English and Romanian. Spanish and Italian are basic spoken only.
- Service records, labour and parts documentation. Ticket-style notes are demonstrated in original portfolio practice, not in commercial IT employment.
- IT user skills: Gateway Qualifications Level 1 Certificate in IT User Skills (ITQ), including word processing and spreadsheets.
- Completed a 240-credit Level 5 HND with an overall Merit and ten Merit unit results, including five security-focused units.
- Diagnosed air-filtration equipment faults, supported installations and upgrades, explained technical findings and maintained service records for restaurant customers.
- Investigated mechanical and vehicle-electrical faults, used drawings and specifications, and kept repair, labour and parts information current.
- Supported safe production machinery operation, issue reporting and day-to-day workflow coordination in a busy manufacturing environment.
Service Operative / Engineer
Purified Air · Romford, Essex
- Serviced, maintained and supported restaurant air-filtration systems so customers could keep equipment operating safely and reliably.
- Listened to customer concerns, inspected equipment and identified practical next steps before work began.
- Diagnosed faults using tools and testing equipment, following site procedures and safe working practices.
- Completed upgrades and supported new installations using electrical kits and practical equipment.
- Provided after-sales support and explained faults, completed work and follow-up actions in clear language.
- Maintained accurate service records and job documentation to support compliance, reporting and follow-up work.
Assistant Mechanic
SLP Autos · Boreham, Essex
- Listened to customer descriptions of vehicle problems and supported practical fault investigation and repair work.
- Investigated mechanical and vehicle-electrical faults and identified likely root causes.
- Interpreted drawings and specifications to determine job, material and equipment requirements accurately.
- Communicated vehicle status, required parts and next steps clearly to customers.
- Kept repair, labour and parts records current and supported an organised workshop.
Factory Worker / Assistant Manager
Anton Group Ltd · Basildon, Essex
- Operated production machinery accurately in a fast-paced environment.
- Supported loading, packing and dispatch while maintaining consistent working standards.
- Completed machinery inspections and basic maintenance and repair tasks.
- Reported equipment issues promptly and followed safe working procedures.
- Supported day-to-day workflow coordination and worked with colleagues to keep operations consistent and organised.
Pearson BTEC Level 5 Higher National Diploma — Digital Technologies for England (Cyber Security)
Global Banking School · Awarded May 2026 · Overall grade: Merit
iPrep employability programme
South Essex Colleges Group · Completed 9 July 2026
Gateway Qualifications Level 1 Certificate in IT User Skills (ITQ)
Gateway Qualifications · Awarded 25 March 2019
Entry Level Certificate for Introduction to Customer Service (Entry 3)
City & Guilds · Awarded 5 March 2019
Technical Secondary Education — Electrotechnics
Romania · 2002 – 2006
Privacy by design
Useful demonstrations. Minimal exposure.
No analytics, advertising or visitor profiling. Interactive exercises run in the browser and do not upload what a visitor types.
No analytics
No tracking pixels, third-party analytics or behavioural profiling.
No visitor storage
No cookies, local storage or session storage are set by the portfolio.
Local-only practice
Ticket text is checked on the visitor’s device and is not uploaded or saved.
No private recruitment data
Applications, references, identity documents and owner controls are not served by this public host.
Let’s talk
Technical, customer and automotive roles.
Email costa_paun@yahoo.com or call 07474795149. Full UK driving licence held since August 2007. Exact pattern and travel are confirmed role by role.